The goal of security workforce management software is to use data, analytics, and automation to increase the efficiency of your operations.
Live Dashboard GPS Tracking Reporting
Indeed, this type of solution provides you with essential information about your activities, allowing you to increase accuracy and accountability. Here is a summary of how these tools can provide you with invaluable insight into your security activities.
Workforce management solutions for security are designed to help your organization achieve its goals, manage its security officers and ensure its good reputation. The demand for security services has increased significantly in recent years, particularly since the start of the pandemic. The field of security has evolved a lot. Indeed, companies used to use paper and pencil to manage schedule changes , invoicing , payroll , etc. These days, they use workforce management software. If you’re not using a security workforce management solution, ask yourself why.
Without a security workforce management solution, you increase the risk of errors when scheduling shifts, which can lead to wasted time, mixing up schedules, assigning your agents to bad sites, etc. While with a solution for your workforce management, you save time and money, increase customer satisfaction and optimize your business.
Here are some of the benefits of a security workforce management solution:
Security can help you manage your frontline staff with state-of-the-art dynamic features. From real-time incident reports to patrols with checkpoints, you benefit from a solution designed for security teams.
Real-Time Event Awareness
Your field security team can send you instant alerts based on incident type and severity. You can then easily communicate the results across your organization. This ensures accountability across your security activities and automates daily activity reporting.
Customizing the Solution to Meet Your Needs
Security workforce management software is easy to use and can be customized to the needs of your security team. You can collect the relevant data from your sites and then analyze it in detail to make informed decisions.
Strategic Resource Channeling
Quickly and easily dispatch the right security officer when an incident occurs. With the operational intelligence of the software, you will get a better understanding of your security risks.
Features of Security Workforce Management Software
Workforce management software in the field of security contains a lot of cloud-based features, which ensures a high level of security and data backup.
Receive compiled reports of your daily operational data to perform in-depth analysis of the threat landscape. You will be able to more easily defend your budget and confirm the contribution of your activities to the overall objectives of your company. Run KPI reports to see how your security guards are performing.
Collect mission-critical information on incident types and locations. Then view them by severity and incident type to better understand your day-to-day operations.
Patrols with checkpoints
Make sure your security guards actually inspect the different locations across your site by setting up custom questions at checkpoints .
Guidelines for Agents
Make sure your front-line staff have real-time access to site procedures and documents. These should explain how to handle unusual situations. You can also make sure your agents get all the information they need by posting guidelines.
Work Schedules Create work schedules that suit your needs and assign the best agents based on their skills and certifications. Dashboards provide real-time visibility into attendance and schedules so you can address issues before they arise. Overtime Management Manage security guard overtime and ensure it is distributed fairly. Send alerts to agents when they are approaching overtime.